In 2014, I took the opportunity to go back to university to complete a Masters in Museum Studies at the University of Sydney, Australia. Education is a wonderful thing – it makes you view your area of interest very differently and in a more critical manner. I will never look at museums and galleries in the same way. I think and read a lot about all the factors which make museums successful – their architecture, location, collection, exhibitions, staff and management. How do museums and galleries operate? Do they continually build membership, build community, attract new and repeat visitors and engage with the public in a physical and virtual sense?